At ABOVE US, we take pride in the quality and safety of our products. Due to the nature of our items and strict hygiene protocols, we follow a no-refund and no-return policy except in cases of damaged, defective, or incorrect products.
⸻
1. Non-Refundable Products
We do not offer refunds, returns, or exchanges for the following:
• Perfumes (opened or unopened)
• Intimate wear
• Used or unsealed products
This policy is in place to maintain strict hygiene standards and product integrity for all our customers.
⸻
2. Exceptions – Damaged or Defective Products
We will offer a replacement or refund only if:
• The product is physically damaged, leaking, or defective upon delivery.
• You received the wrong item.
• You contact us within 7 days of receiving your order.
To be eligible, you must:
• Email us at aboveus1414@gmail.com or call +91 97682 21414 within 7 days.
• Provide your order number, a clear description of the issue, and photos/videos as evidence.
Our team will review the claim and respond within 3–5 business days.
⸻
3. Refund Process
If your refund request is approved:
• Refunds will be processed to your original payment method within 7–10 business days.
• In some cases, we may issue store credit or a discount code instead of a monetary refund.
Please note: Shipping charges are non-refundable unless the return is due to our error.
⸻
4. Late or Missing Refunds
If you haven’t received your refund:
1. Recheck your bank account or payment method.
2. Contact your bank or card provider—processing times may vary.
3. If you’ve done all of this and still haven’t received your refund, contact us at aboveus1414@gmail.com.
⸻
5. Cancellations
Orders cannot be cancelled once they have been processed or shipped. If you wish to cancel an order, contact us immediately after placing it. We will try our best to accommodate your request if the order has not yet been packed or dispatched.
⸻
6. Contact Us
For any refund or return-related queries, feel free to reach out:
ABOVE US Store
📧 Email: aboveus1414@gmail.com
📞 Phone: +91 97682 21414